Refund policy

REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at help@fashionfaze.store. We will provide you with return instructions and the appropriate return address based on your product's supplier. Items sent back to us without first requesting a return authorization will not be accepted.
🚚 RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (defective product, wrong item sent, or item damaged in transit).
  • If the return is due to our error: We will provide a prepaid return shipping label at no cost to you.
  • If you are returning for any other reason (change of mind, wrong size, etc.): You are responsible for the return shipping cost.
Standard return shipping rates typically are:
  • U.S. returns: $10.99 for standard items
  • Canadian returns: $19.99 for standard items
  • International returns: $23.99–$45.00 depending on weight and destination
⚠️ DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will cover all return shipping costs for these situations.
🚫 EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned:
  • Personal Care & Fragrances: Due to hygiene and safety regulations, opened or sprayed fragrances and grooming products cannot be returned. Fragrances must be completely unopened, unused, and sealed in their original cellophane wrapping to qualify for a return.
  • Custom Products: Special orders or personalized items.
  • Hazardous Materials: Flammable liquids, pressurized aerosols, or gases.
Please get in touch at help@fashionfaze.store if you have questions or concerns about your specific item.
🔄 EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that you will be responsible for return shipping costs unless the original clothing or item was defective or incorrect.
🇪🇺 EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (including completely sealed fragrance packaging). You'll also need the receipt or proof of purchase. Return shipping costs for EU cooling-off period returns are the responsibility of the customer unless the item is defective or incorrect.
💰 REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If we provided a prepaid return label due to our error, the return shipping cost will not be deducted from your refund.
  • If you paid for return shipping yourself, your refund will be for the product cost only (return shipping costs are non-refundable).
If more than 15 business days have passed since we've approved your return, please contact us at help@fashionfaze.store.